1. Information We Collect

At Sparshan Spa, we collect personal information that you provide to us when booking appointments, including your name, phone number, email address, and service preferences.

2. How We Use Your Information

We use your information to:

• Process and confirm your spa appointments
• Send appointment reminders and notifications
• Improve our services and customer experience
• Communicate special offers and promotions (with your consent)

3. Information Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data is stored securely and accessed only by authorized personnel.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with service providers who assist us in operating our business, and they are required to keep this information confidential.

5. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to your data
• Request deletion of your information
• Opt-out of marketing communications

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at +91 88918 05649 or visit us at our location in Thiruvananthapuram.

1. Appointment Booking

By booking an appointment at Sparshan Spa, you agree to arrive on time for your scheduled service. Late arrivals may result in reduced treatment time to accommodate other guests.

2. Cancellation Policy

We require at least 24 hours notice for cancellations or rescheduling. Cancellations made less than 24 hours before your appointment may be subject to a cancellation fee of 50% of the service cost.

3. Payment Terms

Payment is due at the time of service. We accept cash and all major credit/debit cards. Prices are subject to change without prior notice. All prices listed include applicable taxes.

4. Health & Safety

Please inform our staff of any health conditions, allergies, or injuries before your treatment. We reserve the right to refuse service if we believe a treatment may be harmful to your health. Guests are required to follow all spa policies and staff instructions.

5. Spa Etiquette

To maintain a peaceful environment for all guests:

• Please arrive 10 minutes before your appointment
• Mobile phones must be silenced in treatment areas
• Respectful behavior towards staff and other guests is required
• We reserve the right to refuse service for disruptive behavior

6. Liability

Sparshan Spa is not responsible for loss or damage to personal belongings. Please secure your valuables. While we maintain the highest standards of care, we are not liable for any adverse reactions to treatments when proper health information has not been disclosed.

7. Gift Certificates

Gift certificates are non-refundable and cannot be exchanged for cash. They are valid for 12 months from the date of purchase.

8. Contact Information

For any questions regarding these terms, please contact us at +91 88918 05649.